How do I get help using DUG software?
As a new user, we recommend starting by viewing the tutorial movies and checking the user manual.
If you still have questions, please contact our support team, via the contact form or email. Whether you're a paying customer or an evaluation user, we want to help!
How do I install DUG Well?
Download the installer package from the download page.
Standard packages are included for Windows, Linux, and Mac OS X, which you can install in the standard way, usually by simply double-clicking the file. You may need to have administrator permissions to install software.
A ZIP file is also provided for Linux users. You can unzip this file anywhere, and run the "well" script contained within. No further installation is required.
For more information about installation, please see the user manual or contact our support team.
How do I upgrade my evaluation to a full license?
You can purchase commercial licenses online via credit card; to pay via purchase order, please contact our sales team.
All DUG software licenses are node-locked, so to issue your license we need the hardware code produced by any DUG application. To retrieve your hardware code:
- launch any DUG application
- if you're running an evaluation copy, you will be prompted to open the License Manager; otherwise, open the License Manager from the Help menu
- choose "Purchase or Replace a License"; click Next
- click the button to save the hardware code to a file
- include that file with your purchase request, or email it to support@dugeo.com
Please allow up to one business day for the license to be generated and sent by email.
Once you've received your license, installation is easy. Remember that each license file is for a specific application and computer:
- launch the application you wish to license
- open the License Manager at the prompt, or via the Help menu
- choose "Install a License"; click Next
- click the button on the right to select the license file
- click "Install License"
If you have any issues, please contact our support team.
How do I get my logs stored in a third party database into DUG Well?
DUG Well comes with an OpenSpirit utility, which allows access to multiple third party databases. See www.openspirit.com for more information.
Alternatively, you can export the well logs in LAS format for easy loading into DUG Well.
